GENERAL INFORMATION
These terms and conditions set out the basis on which you can use our website and place orders for items from Aspire Furniture (TA Aspire Trade). By ordering goods from Aspire furniture(TA Aspire Trade) you are deemed to have accepted and understood these terms. The supplier of goods featured is Aspire Furniture Limited, a trading name of Aspire furniture Limited (Registered Number-08445275) (VAT Number-168327976).
You can contact us on the details stated below (Mon – Fri 9am-5pm).
Cadet House
40A Racecommon Road,
Barnsley, United Kingdom (UK) S70 6AF
United Kingdom (UK)
Phone: 01484 949354
Email: sales@aspire-furniture.co.uk
Aspire Furniture – Trade Terms & Conditions
These Terms & Conditions ("Terms") apply to all Trade Customers of Aspire Furniture ("we", "our", "us") when purchasing products for resale or business use.
"Trade Customer" means a business or individual purchasing Products from us for resale or for use in the course of their business, and not as a consumer, as defined under applicable consumer protection legislation.
By applying for and/or using a trade account, you agree to be bound by these Terms.
1. Scope
1.1 These Terms apply to all orders placed with us by Trade Customers, whether placed through our trade website, by email, or by other agreed methods.
1.2 Certain clauses are product-specific — warranty terms for sofas differ from those for beds and mattresses.
1.3 These Terms are business-to-business and do not provide consumer rights under consumer protection legislation.
2. Products
2.1 Product descriptions, specifications, and imagery are provided in good faith but are for illustrative purposes only. Colours may vary due to screen settings, and we cannot guarantee exact matches.
2.2 Due to normal manufacturing tolerances, including for handmade products, dimensions may vary by up to 5cm from those stated.
2.3 From time to time, fabrics and leathers used on our products may change due to supply availability, quality improvements, or environmental considerations. If you are ordering to match existing stock, we recommend ordering all required pieces at the same time to ensure batch consistency.
2.4 We may withdraw or amend products or ranges without notice.
3. Pricing & VAT
3.1 All prices are shown exclusive of VAT. Any VAT inclusive prices displayed are solely supplied as an estimate. VAT will be applied at the prevailing rate at the point of invoicing.
3.2 Prices are fixed at the time of order confirmation unless there is a manifest pricing error, in which case we reserve the right to correct it before dispatch.
3.3 No minimum order value applies.
4. Ordering & Stock Allocation
4.1 Orders may be placed via our trade website, by email, or by other agreed methods.
4.2 Orders placed via the trade website receive priority stock allocation as the system displays live stock levels.
4.3 Orders placed by any method other than the trade website ("non-direct orders") are processed in the order they are received. While we will make every effort to keep stock updates accurate, we cannot guarantee availability for non-direct orders.
4.4 Pre-orders for incoming stock are accepted; deposits are refundable if we cannot fulfil the order. Partial shipments may be made at our discretion, with payment due when the complete order is fulfilled.
4.5 Orders for bespoke, made-to-order, or customised products cannot be cancelled once production has commenced or the order has been placed with our supplier. Full payment may be required before production begins for such orders.
4.6 We reserve the right to limit order quantities or refuse orders at our discretion, particularly for new accounts or where supply constraints exist.
5. Payment & Credit Terms
5.1 Pro forma terms apply unless a credit account has been agreed.
5.2 Credit accounts are offered subject to approval and standard payment terms are 30 days from invoice date.
5.3 Late payment interest is chargeable at 2% over the Bank of England Base rate.: — This will be applied in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5.4 Payment must be made in full and on time; we reserve the right to suspend supply for overdue accounts.
5.5 For new accounts with credit facilities exceeding £5,000, we may require personal guarantees from directors/partners, which remain valid until all debts are settled.
5.6 For new accounts we may require payment in advance of our standard payment terms for the first three months of trading.
5.7 We reserve the right to require credit references, financial statements, or credit insurance for accounts exceeding agreed thresholds.
5.8 All costs relating to debt recovery shall be payable by the Trade Customer.
6. Delivery, Risk & Retention of Title
6.1 We arrange delivery unless otherwise agreed. Delivery can be to your store or direct to your customer.
6.2 We primarily use our own couriers but may allow collection by prior arrangement with your account manager.
6.3 Delivery times are stock dependent; we aim to deliver within 2 weeks where possible but accept no liability for any losses or damages arising from delivery delays. Delivery dates are estimates only. Time for delivery shall not be of the essence unless expressly agreed in writing.
6.4 Risk passes to you upon signature at delivery or upon collection; however, title to all goods remains with Aspire Furniture until payment is received in full. Until title passes, you must store goods separately from all other goods in your possession, clearly marked as our property, and keep them in good condition.
6.5 Collection arrangements must be agreed with your account manager with a minimum of 72 hours' notice.
6.6 Collections are permitted on weekdays only during our standard business hours.
6.7 Goods prepared for collection remain at your risk from the point of collection. We accept no liability for damage, loss, or deterioration once goods have left our premises.
6.8 No charges apply for preparing goods for collection; however, failure to collect within 7 days of the agreed timeframe may result in storage charges of 5% of the order value per full or partial week thereafter, subject to a minimum charge of £50 per week and a maximum total storage charge of 20% of the order value, unless otherwise agreed.
6.9 Storage charges must be paid in full prior to the release of goods from our premises.
6.10 Where title has been retained due to non-payment, we may, upon 7 days' written notice, arrange recovery of our goods during normal business hours, and you must provide reasonable access and cooperation.
7. Inspection, Damages & Returns
7.1 Unless otherwise agreed in writing you must inspect goods within 48 hours of delivery and report any damages or shortages in writing. Failure to report within this timeframe may result in claims being declined.
7.1.1 Transfer of Liability. Once goods have been delivered to and signed for by the Trade Customer, or their nominated agent, Aspire Furniture’s responsibility is limited to genuine manufacturing defects covered under our warranty process.
The Trade Customer assumes full responsibility for:
Storage, handling, and onward delivery to their end customer.
Any damage, loss, or deterioration occurring after delivery to the Trade Customer, unless a manufacturing defect is later confirmed through Aspire Furniture’s warranty inspection process.
Customer claims relating to misuse, wear and tear, accidental damage, or issues caused by the Trade Customer’s own delivery process or service standards.
Aspire Furniture will manage and resolve customer claims directly only where a manufacturing defect is confirmed in accordance with our published warranty terms.
7.2 We will, at our sole discretion, replace, repair, or credit any goods found to be damaged or faulty following confirmation via an independent third-party inspection.
7.3 Returns for unwanted stock are not accepted.
7.4 If goods are claimed to be faulty under warranty, customers must register their product and warranty claim directly with Aspire Furniture through our website. Aspire will then liaise directly with the customer and, where necessary, arrange an independent third-party inspection.
7.5 If repeated claims are made by a customer and a pattern of unfounded claims is identified, Aspire reserves the right to recover inspection costs from the customer and may decline further claims. Trade Customers will be responsible for managing or bearing the cost of such claims.
8. Warranties
8.1 Products supplied by Aspire Furniture are covered by warranty in accordance with the Warranty Terms published on our website, which may be updated from time to time. The applicable warranty terms at the time of purchase will apply.
8.2 Trade Customers must direct end customers to register their warranty through our website within [30 days] of delivery to validate coverage.
8.3 All warranty claims will be handled directly by Aspire Furniture with the end customer. Where an inspection is required, Aspire will arrange and cover the cost of any independent third-party service visit.
8.4 Retailers are not responsible for arranging third-party inspections but may be required to provide proof of purchase or sales records to support a customer’s claim.
8.5 Warranties do not cover misuse, neglect, unauthorised repairs, or fair wear and tear.
9. Website & Account Use
9.1 Trade accounts are for your business use only. You may not share your login outside of your organisation.
9.2 You may use our product descriptions and imagery for resale only where the product has been purchased from us.
9.3 We may suspend or withdraw account access for misuse or non-payment.
10. Liability
10.1 Our liability for any claim is limited to the value of the goods supplied under the relevant order.
10.2 We shall not be liable for indirect or consequential loss, including loss of profits, goodwill, or business interruption.
10.3 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation
11. Force Majeure
11.1 We shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to strikes, transport disruption, natural disasters, or supplier failure. In such circumstances, we may allocate available stock and delivery capacity at our sole discretion, prioritising orders based on payment terms, order date, and customer relationship.
12. Governing Law
12.1 These Terms are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.
13. Intellectual Property Protection
13.1 The "Aspire Furniture" name, logo, and all associated trademarks are the exclusive property of Aspire Furniture and are protected by intellectual property law.
13.2 You may use our trademark, product images, and marketing materials solely for the purpose of selling products purchased from us and only whilst your trade account remains active.
13.3 You must not alter, modify, or use our trademarks or materials in any way that could damage our reputation or create confusion about the source of goods.
13.4 Upon termination of your account, you must immediately cease all use of our intellectual property and remove it from all marketing materials, websites, and promotional content.
13.5 Any fabric swatches provided remain our property and must be returned upon request or account termination.
13.6 Trade Customers may link to Aspire Furniture’s official warranty registration page for the purpose of directing end customers to register their products but must not alter, duplicate, or otherwise amend the published warranty terms.
13.7 Trade Customers must obtain written approval from Aspire Furniture before listing any Aspire products for sale on online channels, including but not limited to websites, marketplaces, and social media platforms.
There are no restrictions on in-store sales, and Trade Customers have full discretion over how Aspire products are sold within their physical retail locations.
Approval to sell online is not guaranteed and may be withdrawn by Aspire Furniture at any time, at our sole discretion. The right to use Aspire Furniture’s trademarks, product images, descriptions, and marketing materials for online selling purposes is conditional upon this approval. If approval is withdrawn, the Trade Customer must immediately cease using Aspire’s intellectual property and remove all Aspire content from online listings.
Trade Customers are expected to represent the Aspire brand responsibly and in a manner that does not harm Aspire’s reputation or conflict with Aspire’s commercial interests.
Failure to comply with this clause may result in suspension or closure of the Trade Customer’s account.
14. Data Protection & GDPR Compliance
14.1 Lawful Sharing of Customer Data. Where Aspire Furniture is required to deliver goods or provide warranty services directly to the end customer, the Trade Customer must ensure that it has obtained all necessary consents and provided all legally required notices to the end customer before sharing their personal data (including name, address, telephone number, email address, and delivery preferences) with Aspire Furniture.
The Trade Customer warrants that all such data is provided lawfully and in compliance with applicable data protection legislation.
14.2 Aspire’s Role as Data Controller. For warranty registrations and any direct dealings with the end customer (including inspections, repairs, replacements, or communications), Aspire Furniture acts as an independent data controller. Aspire will process the personal data it receives directly from the customer or from the Trade Customer in accordance with its Privacy Policy and applicable data protection laws.
14.3 Scope of Data Use. Aspire Furniture will use customer personal data only for:
Fulfilling delivery obligations.
Processing warranty registrations and handling warranty claims.
Communicating with the end customer regarding product safety issues, recalls, or service updates.
Aspire will not use this data for marketing purposes unless the end customer has provided explicit consent directly to Aspire.
14.4 Customer Rights and Responsibilities
Where Aspire is the data controller, Aspire is responsible for handling data subject requests (e.g., access, rectification, erasure) relating to the data it controls.
The Trade Customer remains responsible for handling any data subject requests relating to data it controls, including information about the original purchase transaction.
Both parties agree to cooperate in good faith to ensure all data subject rights are respected.
14.5 Data Sharing Transparency. The Trade Customer must ensure its own privacy notices clearly inform customers that their personal data may be shared with Aspire Furniture for the purposes of delivery, warranty, or product safety communications.
15. Termination Procedures
15.1 Either party may terminate this agreement with 30 days' written notice.
15.2 We may terminate immediately or suspend your account upon:
Breach of these terms that remains unremedied after 7 days' written notice
Accounts overdue by more than 60 days
Insolvency or similar financial distress
Failure to notify us of financial difficulties within required timeframes
15.3 You must notify us in writing within 7 days of any bankruptcy proceedings, administration orders, or similar financial difficulties affecting your business.
15.4 Upon termination:
All outstanding orders will be cancelled unless otherwise agreed in writing
Any goods delivered but not yet paid for must be returned at your expense or paid for immediately
All intellectual property materials must be returned or destroyed
Outstanding amounts become immediately due and payable
15.5 Termination does not affect warranty obligations for goods already supplied.
16. Set-Off Rights
16.1 We reserve the right to set off any amounts we owe you (including refunds, credits, or returns) against any amounts you owe us (including unpaid invoices, warranty contributions, or other charges).
16.2 We will provide written notice of any set-off, detailing the amounts involved and the basis for the offset.
16.3 This right of set-off applies regardless of the currency of the respective obligations and survives termination of this agreement.
17. Confidentiality
17.1 Both parties agree to treat as confidential all pricing, product information, marketing strategies, and any other commercially sensitive information disclosed during the course of trading and shall not be disclosed to any third party without prior written consent, except as required by law.
17.2 This obligation continues after termination of the agreement.
18. Amendments
18.1 We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or operational needs. The most current version will always be available on our website and will include a clearly marked “Last Updated” date.
It is the Trade Customer’s responsibility to review the Terms periodically. By continuing to place orders or trade with us after an update, you are deemed to have accepted the revised Terms.
While we may, at our discretion, send notifications of material changes, we are not required to individually notify all Trade Customers.
19. Product Recalls and Safety Notices
19.1 In the event of a product safety concern or regulatory recall, you must cooperate fully with our instructions, including ceasing sale, quarantining affected stock, and providing customer contact details where necessary for recall purposes.
20. Chargeback Prevention
20.1 Where payment is made via credit card, finance provider, or other third-party payment platform, you agree not to initiate a chargeback without first giving us written notice and reasonable opportunity to resolve the matter.
20.2 Unfounded chargebacks may result in suspension or termination of your account.
21. Assignment
21.1 You may not assign, transfer, or novate any rights or obligations under this agreement without our prior written consent.
21.2 We may assign our rights under this agreement to any third party upon written notice to you.
22. Dispute Resolution
22.1 For the purposes of this clause, a “dispute” means any disagreement arising out of or in connection with these Terms, including their interpretation, performance, breach, termination, or validity, but excluding:
day-to-day operational or service issues that can reasonably be resolved through account management channels; and
the recovery of undisputed debts or urgent injunctive relief.
Any dispute must be notified in writing by one party to the other, clearly setting out the nature of the dispute and the resolution sought. The parties shall first attempt to resolve the dispute through good faith negotiations. If the dispute cannot be resolved within 10 days of written notice, it shall be referred to mediation before either party may commence court proceedings.
22.2 If mediation fails to resolve the dispute within 60 days, either party may proceed to court action under clause 12.1.
23. Entire Agreement
23.1 These Terms constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements relating to the subject matter.
23.2 Any modifications must be made in writing and signed by both parties.
24. Severability
24.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
24.2 Any invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable.
24.3 If any provision is unenforceable, the parties shall negotiate in good faith to replace it with a provision that is enforceable and achieves, as closely as possible, the intended commercial result.
By creating a trade account with Aspire Furniture, you confirm you have read, understood, and agree to these Terms & Conditions.