GENERAL INFORMATION
These terms and conditions set out the basis on which you can use our website and place orders for items from Aspire Furniture (TA Aspire Store). By ordering goods from Aspire furniture(TA Aspire Store) you are deemed to have accepted and understood these terms. The supplier of goods featured is Aspire Furniture Limited, a trading name of Aspire furniture Limited (Registered Number-08445275) (VAT Number-168327976).
You can contact us on the details stated below (Mon – Fri 9am-5pm).
Cadet House
40A Racecommon Road,
Barnsley, United Kingdom (UK) S70 6AF
United Kingdom (UK)
Phone: 01484 949354
Email: sales@aspirestore.co.uk
RETURNS & CANCELLATIONS
Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service.
Should you wish to return an Item due to personal preference, a collection fee will be deducted from your total refund amount. Collection fees vary depending on the size and weight of the item(s) you purchased.
If your item arrives damaged, then we will happily replace any items affected free of charge or collect item(s) for a full refund (*Applies only within 14-day cancellation period).
All our products come with a minimum 12 months manufacturer warranty (unless stated otherwise at time of purchase). If your item(s) appears to be faulty outside of your 14-day cancellation period, but within the initial 12 months we will require evidence of the fault. This will require you to send high resolution photos and/or video of any suspected faulty parts via email. Only once we have received the evidence via email would we be able to process the warranty claim.
We would not need to collect the item to inspect in person as we can find any information we require through the use of high resolution images and video which means warranty claims can generally be processed much faster. If a fault is found with the item(s) within the 12-month warranty period, we will replace all affected parts free of charge.
If an item is found to be faulty within the first 6 months of ownership we may offer a full refund in place of a replacement item. Any item found to be faulty outside of the initial 6 months of ownership but within 12 months would be eligible for a replacement only and not a refund.
Many of our items in addition to the 12-month warranty are also covered by our 5-year warranty. This warranty is effective from the date of purchase and the 5-year period will be clearly displayed on the individual product page. For Full details please refer to our Please refer to Warranty, Returns & Cancellations page.
For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor.
PRICE PROMISE
As a leading bed supplier, we aim to provide the best service possible for all of our customers. Providing a product is of a similar quality from a similar supplier we will always aim to match or beat the price, subject to negotiation with a member of our customer service team.
DELIVERY CHARGES & INFORMATION
All delivery charges and timings will be confirmed at the time of purchase. Due to the size of products and weight charges may vary. If you have any questions regarding delivery before purchase please contact a member of the team. Charges to various postcodes may also vary. During our busy periods, standard services may be affected.
WARRANTY
The warranty period on most products is 12 months unless stated otherwise. Any queries on warranty will be answered at the time of purchase. Please refer to Returns & Cancellations if you wish to return an item within its manufacturing warranty period.
USAGE OF PRODUCT
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
AVAILABILITY
All orders for products are subject to availability. We always try to ensure all stock listings from our website are updated to the best to our knowledge.
COLOUR REPRODUCTION
The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation.
COMPLAINTS
If you do have a complaint please write to –
Aspire Furniture Ltd
Cadet House
40a Racecommon Road
Barnsley
S70 6AF
For any complaints to receive we aim to respond within 7 working days of receipt.
BEFORE YOU ORDER YOUR FURNITURE
Please check all dimension of your bed before ordering to ensure it will fit through all doorways, halls and flights of stairs.
MATTRESSES
Please leave the protective wrapping on these items until you are sure you want to keep them, as once they have been unwrapped, for health and hygiene reasons, they cannot be returned unless they are faulty. This does not affect your legal rights. Please refer to Returns & Cancellations for further information.
BECOMING A SUPPLIER
If you have an interest in becoming a supplier don’t hesitate to contact a member of the team. Aspire have a commitment to growth along with excellent channel integrity. The company is now recognised as a market leader with some of the most competitive prices on the market.
LANGUAGE
This information is supplied in English only and we will continue to communicate in this way during your agreement with us.
LAW
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.